GENERAL TERMS AND CONDITIONS OF CONTRACT AND USE OF LOCKER IN THE CITY

SUBJECT

These general terms of use (the "General Terms of Use") govern the rental service of Locker in the City lockers (owned by the company WANDERLUST CORNER ITALY SRL) through the website www.lockerinthecity.com (the "Website") as well as its use. Similarly, these General Terms of Use regulate the contractual relationship between WANDERLUST CORNER ITALY SRL (owner of the Locker in the City lockers) and the User who contracts the rental service of Locker in the City lockers and form an integral part of each individual rental contract and any other service agreed with the User, being inseparable from the contract itself.

From now on, WANDERLUST CORNER ITALY SRL will be referred to, interchangeably, as "WANDERLUST CORNER ITALY" or "Locker in the City" or the "Company".

WANDERLUST CORNER ITALY reserves the right to modify these General Terms and Conditions at any time. In any case, the General Terms and Conditions applicable to each booking are those accepted by the User at the time of submitting the booking.

WHO PROVIDES THE SERVICE

The rental service is offered by WANDERLUST CORNER ITALY SRL, with registered office in Fucecchio (Florence, Italy), Via di Burello 6/E, share capital of Euro 1,000.00, registered in the Business Register of Milan-Monza-Brianza under number 11885740966, tax code and VAT number 07436590488, contactable at +39 06 2029 9731 or by email at hello@lockerinthecity.com.

THE SERVICE

Locker in the City offers its Users the possibility to rent any of its lockers for periods corresponding to a certain number of calendar days (within the hours offered by Locker in the City).

Users may store their luggage and personal belongings in the Locker in the City facilities, inside the reserved locker(s), exclusively during the booked rental period.

Once the contractual booking procedure is completed, Users will receive a booking confirmation code, which will allow them to know the number of the assigned locker, the duration of the booked rental, as well as the access code or key to the locker, under the established terms. Further information is provided in the section regarding access and booking.

The User is informed that they do not have the right to withdraw from the transaction, which they expressly waive given the specific nature of the service, and that the booking is non-refundable.

What types of lockers does Locker in the City offer?

Locker in the City offers three types of lockers:

• Small lockers (M), measuring 30 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold approximately 1 hand luggage and 1 backpack.
• Medium lockers (XL), measuring 52 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold approximately 1 large suitcase and 1 backpack or up to 3 hand luggage items and 2 backpacks.
• Large lockers (XXL), measuring 62 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold approximately (a) 4 hand luggage items (55x40x20 cm) or; (b) one large suitcase (80x55x30 cm).

What can a User place in their locker?

Within the limits established in this document (see Section "Limitations on the Use of Lockers"), a User may place any objects they wish inside the locker, within the specified dimensions, ensuring not to overload the lockers.

How can a User check the availability of Locker in the City lockers?

Through the Website www.lockerinthecity.com, the User can check the availability of lockers for the desired days.

For how long can the same locker be rented?

The User may contract the locker rental service for a minimum period of 1 day.

When can the User access the locker(s) they have rented?

The locker rental service will be accessible to the User 24 hours a day, any day of the week.

Therefore, any User renting a locker for one day may access it starting at 00:00 on the day the booking begins and must retrieve their belongings by 23:59 on the same day. After the booked rental period expires, Locker in the City will be authorized to open the locker and remove the stored items. Under no circumstances will Locker in the City open any personal belongings or access their contents.

It is the User's responsibility to store their personal belongings properly packed and not leave them loose.

Removed items will be kept at the premises for a period of 48 hours, during which they may be claimed by the User. After this period, the items will be considered abandoned for all purposes, without Locker in the City assuming any responsibility for them and having the freedom to dispose of them, without the User having any right to make claims against Locker in the City.

Once items are placed inside, can the User access the locker again only to remove them?

No, the Locker in the City service is a locker rental service. The User may access the rented locker as many times as they wish or need during the rental period. Therefore, if the User forgets something or needs to access their locker during the day, they may do so without issues during the booked period, using the access code generated and communicated at the time of booking.

What is the price the User must pay for each type of locker?

The price per locker will be as indicated on the Website at the time of contract conclusion, and the User may benefit from any ongoing offers at any time.

The prices indicated on the Website include VAT and refer to the rental of one locker (depending on its size) per calendar day.

How are the lockers used?

The lockers offered through Locker in the City are fully automated. The User may make a booking through our Website www.lockerinthecity.com, indicating, in addition to their personal data, the number of lockers they wish to rent, their size, and the booking period. Once the contract is concluded, the User will receive confirmation of the contract, the number of the reserved locker(s), and the security code to access their locker(s).

Therefore, the User will access their locker via the security code provided by WANDERLUST CORNER ITALY at the time of booking.

What can the User do if they encounter any issues while using the locker?

In case of malfunction, blockage, or any other issue while using the locker, the User will have access to the Locker in the City assistance service, which they may contact by calling +39 06 2029 9731 or by written communication to hello@lockerinthecity.com.

Can the User modify their booking or cancel it?

Yes, provided the modification or cancellation occurs at least 24 hours before the scheduled start date of the booked service. Any other form of cancellation is not permitted, given the specific nature of the service.

To cancel a confirmed booking, the User must contact Locker in the City by phone at +39 06 2029 9731 or by written communication to hello@lockerinthecity.com.

The refund, if applicable, will be processed within a maximum of 20 days from the cancellation date, provided the User has canceled at least 24 hours before the scheduled start date.

Non-compliance with obligations

Failure by either party to comply with the obligations arising from these General Terms will entitle the non-defaulting party to terminate the booking by simple written notice to the defaulting party. The consequences of early termination of the booking due to non-compliance by either party will be as follows:

• In case of non-compliance by the User, the booking will be canceled, and the stored personal belongings may be removed if the User does not act within 2 hours of the request; furthermore, the User will not be entitled to a refund of the price paid for the booking. In case of damage to the premises where the lockers are located, the facilities, or the property of other users, the User will be liable for the damages caused;
• In case of non-compliance by the Company, the latter undertakes to refund the User the amount paid online for the booking.

ACCESS AND BOOKING

Locker in the City will make every effort to offer the Website under optimal conditions for use 24 hours a day and to ensure, as reasonably possible, the security of the Website.

Notwithstanding the above, Locker in the City is not responsible, under any circumstances, for malfunction, temporary interruption of the Website, or loss of its contents attributable to third parties or any unforeseeable event beyond the control of Locker in the City, force majeure, or fortuitous events.

Locker in the City reserves the right to promptly suspend access to the Website, if necessary, for the time required to carry out maintenance work, doing its best to ensure the interruption is minimal in duration and impact on Users.

To rent the lockers located in the facilities of the various cities, the following requirements must be met:

• Be at least 16 years old;
• Truthfully and accurately complete the fields indicated in the form in the BOOKINGS section of the Website (specifically, the following: first and last name, phone number, email, booking date, rental days, number of lockers to be rented (indicating the size), data necessary to complete the payment, depending on the payment method used);
• Accept these general terms and conditions of service and use of the lockers;
• Accept the privacy policy of WANDERLUST CORNER ITALY, as the owner of the Locker in the City lockers.

Once the process is completed, the User will receive confirmation of their booking both by email and via WhatsApp. In this confirmation, the User will be informed of the number(s) of the assigned locker(s), the booked day(s), as well as the access code(s) to the locker(s).

Locker in the City reserves the right to limit, relocate, or cancel the booking in case of potential mechanical, electrical, or maintenance failures, without the User being entitled to any compensation in such cases.

If the User detects any issue or malfunction in opening their locker when retrieving their personal belongings, they must immediately notify Locker in the City by calling +39 06 2029 9731. For its part, Locker in the City undertakes to resolve the incident within a maximum of two hours, with the User being responsible for arriving with sufficient time to retrieve their personal belongings.

If the issue is not resolved within this period, Locker in the City will cover the cost of shipping the personal belongings to the address indicated by the User, provided the User had to travel without their personal belongings due to the malfunction. The User will not be entitled to claim any additional damages.

RENTAL FEES

The locker rental fees are expressed in Euros and include VAT.

PERSONAL INFORMATION

Basic data protection information

Responsible	WANDERLUST CORNER ITALY
Purpose	Management of the booking formalized by the User. Sending commercial communications via email (Locker in the City offers).
Legal Basis	Execution of a contract through the formalization of the booking. Explicit consent in case of commercial communications via email.
Recipients	Data will not be disclosed to third parties, except as required by law.
Rights	Rights of access, rectification, opposition, restriction, and deletion, under the terms provided in this section.
Additional Information	For more detailed information on data protection, please continue reading.

The form referred to in the previous section, which the User must complete, contains the data that WANDERLUST CORNER ITALY must receive to formalize the rental of Locker in the City lockers by the User, as well as to fulfill the contractual obligations arising for the parties of the locker service that the User, if applicable, contracts.

The User guarantees that all data related to their identity, as well as the booking provided, are truthful, accurate, and complete.

The personal data provided will be used to manage the booking and fulfill the obligations arising for the parties from the luggage storage service. WANDERLUST CORNER ITALY has the right to process the personal data provided by the User in the contractual process as necessary for the provision of the service. The User, by entering into the contract, expressly consents to the processing of their personal data under the terms detailed here.

On the other hand, WANDERLUST CORNER ITALY will use the personal data of locker Users and, in particular, their email, to send them commercial communications about the services offered by WANDERLUST CORNER ITALY and its commercial offers. If the User does not wish to receive commercial communications from WANDERLUST CORNER ITALY by email, they must select the corresponding box during the contract conclusion process. If the User agrees to receive commercial communications via email, they may revoke this consent at any time.

The User is informed that surveillance cameras are present in the Locker in the City facilities. These cameras are intended to monitor the status of the lockers at all times, as well as the use of the lockers by Users or third parties accessing the premises, with the aim of providing a better service by WANDERLUST CORNER ITALY. In all Locker in the City facilities, notices regarding the video-surveilled area are displayed in accordance with the applicable data protection regulations.

The User may exercise their rights of access, opposition, restriction, rectification, and deletion of their data at any time, by submitting a written request after identification (attaching a copy of their ID or passport) to: Via di Burello, 6/E, 50054, Fucecchio or to administracion@lockerinthecity.com. If the User, at any time, believes that the applicable data protection regulations have been violated by WANDERLUST CORNER ITALY, they may file a complaint with the Data Protection Supervisory Authorities and, in particular, with the "Garante per la protezione dei dati personali" at the following address: Piazza Venezia 11 – Rome (Italy) (https://www.garanteprivacy.it).

If the User resides in another EU country, they may file a complaint with the supervisory authority of their place of habitual residence or the place where they were in contact with Wanderlust Corner/Locker in the City.

WANDERLUST CORNER ITALY does not perform international data transfers or make automated decisions based on the information provided by the User.

WANDERLUST CORNER ITALY will retain the User's personal data for the time necessary to provide the service, as well as for the period necessary to comply with its legal obligations. After this period, the User's data will be deleted. On the other hand, in any case, WANDERLUST CORNER ITALY will retain the User's data until their consent to receive commercial communications via email, if granted, is revoked.

USER OBLIGATIONS - LIMITATIONS ON LOCKER USE

The User, by contracting the rental services of Locker in the City lockers, undertakes, in particular and without limitation, to:

1. Use exclusively the lockers they have reserved and solely for the purpose of storing goods they own, which they need to temporarily keep in a secure place.
2. Not use or store luggage in an unoccupied space without having made the corresponding booking or without ensuring it is the locker assigned and confirmed via the booking code.
3. Verify the dimensions of their luggage before making a booking to avoid overloading the locker. No claim or refund request will be accepted if the luggage exceeds the locker's dimensions.
4. Under no circumstances is it permitted to overload the locker or store items outside the designated and reserved space. It is strictly forbidden to store luggage in an unoccupied locker without having made a booking or without ensuring it is the locker assigned and confirmed at the time of booking.
5. Diligently follow the instructions. In particular, and without limitation, the User undertakes not to overload the locker and to ensure the locker is properly closed when leaving the premises (after placing or removing their belongings).
6. Immediately notify Locker in the City of any damage or abnormal situation regarding the lockers by calling the following number: +39 06 2029 9731. By way of example, an abnormal situation will be considered if the reserved locker is occupied by personal belongings or objects of another User, and the User undertakes not to remove forgotten personal belongings. Failure to comply with the obligations set forth in this section will result in a penalty of up to €500 for the User.
7. Not use the lockers for illegal or unauthorized purposes. In particular, the User undertakes not to store objects whose mere possession or trafficking is unlawful (such as stolen objects, narcotics, pornographic or degrading material, etc.).
8. Store objects properly packed.
9. Not store goods whose possession requires a license without possessing said license or authorization (e.g., weapons).
10. Not place any type of contaminating or hazardous material in the lockers (such as flammable objects or dangerous substances).
11. Not use the lockers to store animals or any type of living being.
12. Not introduce food into the lockers, unless it is packaged food that cannot spill, stain the lockers, or produce any type of odor in the Locker in the City premises.
13. Not provide their security code to third parties, being fully responsible for non-compliance with this obligation and its consequences.
14. Not use the lockers to store goods to be collected by third parties. The lockers must not be used as a means for delivering goods between parties. Such use is not authorized by WANDERLUST CORNER ITALY.
15. Access the premises and remain there solely to access the rented locker and exclusively to perform specific actions related to the stored items. The User may not stay on the premises longer than strictly necessary.
16. Not eat or drink beverages inside the premises.
17. Ensure the lockers are properly closed after placing items inside.
18. Retrieve the items placed in the rented lockers by 23:59 on the rental end date.
19. Leave the lockers, at the end of the service, in the same condition as they were found and, in particular, notify Locker in the City via hello@lockerinthecity.com of any issues encountered by the User while using the lockers or their condition.
20. Not take photographs or videos inside the Locker in the City premises and, in particular and without limitation, not photograph or record the security mechanisms of the premises.
21. Not store valuables in the lockers, such as money, jewelry, technological items (tablets, computers, televisions, etc.), or any document the User may need for identification or travel (such as ID documents) or tickets. To this end, the User undertakes to take all necessary precautions and measures to avoid leaving any travel documents or valuables in the locker.

WANDERLUST CORNER ITALY will not be responsible, under any circumstances, for the loss of flights, trains, or any other travel tickets by the User resulting from storing such tickets or ID documents in the locker(s). WANDERLUST CORNER ITALY will not be responsible for the loss of goods whose unit value exceeds €1,000. Consequently, the User will be solely responsible if they store such documents and particularly valuable or necessary goods in the rented lockers contrary to the provisions of these General Terms.

RIGHT OF INSPECTION

The Customer acknowledges and accepts that WANDERLUST CORNER ITALY and/or any Government Authority have the right to open and inspect the luggage at any time for security reasons.

INTELLECTUAL PROPERTY RIGHTS

The trademark "Locker in the City" together with the image and logo is and remains the exclusive property of the company WANDERLUST CORNER SL, with registered office in Madrid, calle Monteleón, 4 - 3a external staircase, left entrance, with NIF number 07436590488, duly registered in the Mercantile Register of Madrid under volume 37052, Folio 166, Section 8, Page M 661761 ("WANDERLUST CORNER SL"). Total or partial reproductions, modifications, or uses of this trademark, image, and logo, for any reason and on any medium, made without the prior agreement of WANDERLUST CORNER SL, are strictly prohibited. It is also forbidden to combine or associate them with other trademarks, symbols, logos, and, in general, distinctive signs aimed at creating a composite logo.

The use of the Website, in whole or in part, particularly through downloading, reproduction, communication, or representation, for purposes other than personal and private use for non-commercial purposes, is strictly prohibited. Anyone violating the following provisions will be liable to the penalties provided by law, particularly under copyright and trademark infringement provisions and civil liability.

The creation of hyperlinks to any of the pages or components of the Website will require the prior express authorization of WANDERLUST CORNER SL. Such authorization may be revoked at any time.

CONSEQUENCES AND LIABILITY OF THE USER IN CASE OF NON-COMPLIANCE WITH THEIR OBLIGATIONS

The User shall indemnify WANDERLUST CORNER ITALY for any damages resulting from non-compliance with the obligations arising from this contract.

Non-compliance with the rental period

In particular, if the User does not empty the rented locker(s) by the rental expiration date, WANDERLUST CORNER ITALY will be authorized to access the locker(s) to remove the stored items, with the aim of emptying them to allow their ordinary use by WANDERLUST CORNER ITALY customers. If necessary, WANDERLUST CORNER ITALY will temporarily store the items and attempt to contact the User who did not comply with the rental period to arrange the return of such items to the User (the cost of which will be borne 100% by the User). After 48 hours without being able to contact the User or without the User contacting WANDERLUST CORNER ITALY and without being able to deliver the items, they will be considered abandoned by the User for all purposes. If necessary, WANDERLUST CORNER ITALY will cease to store them and dispose of them as it deems appropriate or convenient, depending on the nature of the abandoned goods.

For each day, starting from the rental expiration date, elapsed without the locker(s) being released by the User, and until its return or the retrieval of the items by the User, an amount equal to the daily price of the unreleased locker will be charged to the User. Additionally, a penalty of €150 will be charged, which the User must pay to WANDERLUST CORNER ITALY; this is without prejudice to WANDERLUST CORNER ITALY's right to compensation for any additional damages actually suffered.

Unless the User retrieves the items in person, WANDERLUST CORNER ITALY will arrange for the shipment of the items to the User, subject to payment of the service by the User to WANDERLUST CORNER ITALY. In particular, if applicable, the User must pay WANDERLUST CORNER ITALY €25 per item if the shipment is to be made within the national territory and €50 per item if the shipment is to be made outside Italy. Delivery will be deemed to have occurred from the moment WANDERLUST CORNER ITALY hands over the items to the courier, with WANDERLUST CORNER ITALY assuming no risk for the transport of the items themselves.

The return of the items will be made once WANDERLUST CORNER ITALY has received payment from the User of the amounts due for the delivery of the items (depending on the number of items and the destination) as provided in the previous paragraph. If after 10 calendar days from when WANDERLUST CORNER ITALY has communicated in writing the amount to be paid, the User has not made the payment, the items will be considered abandoned for all purposes by the User, and WANDERLUST CORNER ITALY will proceed as indicated above for abandoned items.

Failure to properly follow instructions

WANDERLUST CORNER ITALY reserves the right to remove any item that does not comply with the locker use rules and is prohibited. If necessary, WANDERLUST CORNER ITALY will be authorized to call the police and report the User's conduct, as well as to remove prohibited items.

The User is responsible for the items placed in the lockers

In any case, the removal of prohibited goods will result in a penalty of €150, which will not exclude the defaulting User's obligation to compensate WANDERLUST CORNER ITALY for any additional damages actually caused.

Damage caused to the lockers by Users

The User will be fully liable for any damage or deterioration caused to the lockers due to improper or inappropriate use. The User will be liable for any damage or deterioration caused to the lockers and other people's luggage if prohibited or hazardous items are stored, if items are poorly packed, or due to improper use of the lockers. If applicable, the User must compensate WANDERLUST CORNER ITALY for physical damage caused to the locker(s), facilities, or items stored in other lockers, as well as for lost profits.

In particular and without limitation, the User who caused the damage must pay WANDERLUST CORNER ITALY a penalty for each day the storage facility is unusable, as well as the cost of repair or replacement, which is quantified in case of replacement at €1,000, all without prejudice to the right to compensation for any additional damages caused.

Payment of penalties

The penalties described in this section will be paid by the User using the same payment method used by the User at the time of booking the rental service or by bank transfer to the account indicated by WANDERLUST CORNER ITALY if requested by the User. The User expressly agrees that WANDERLUST CORNER ITALY may proceed to collect the amounts established in this section using the card or payment method the User used at the time of booking the service.

OBLIGATIONS OF LOCKER IN THE CITY

Locker in the City is obliged to maintain the locker rental service active and to make available to the User, during the contractual period, the locker(s) the User has rented in good working condition.

Similarly, Locker in the City undertakes to resolve as quickly as possible any issues that may arise while using the lockers. In case of any issue, to safeguard the stored items, Locker in the City reserves the right to move the stored items to a warehouse or other storage facility.

LIMITATION OF LIABILITY OF WANDERLUST CORNER ITALY

WANDERLUST CORNER ITALY offers a locker space rental service and is not responsible for the custody of the items. The User is solely responsible for the items contained in the rented lockers.

The liability of WANDERLUST CORNER ITALY is limited to the duration of the locker rental period. Consequently, WANDERLUST CORNER ITALY will not be liable under any circumstances for any damages suffered by the User's items that occur outside the duration of the contracted rental period.

Notwithstanding the above, in case of theft, WANDERLUST CORNER ITALY has taken out an insurance policy in favor of Users covering losses due to theft up to a maximum of €250 per locker.

This insurance does not cover the loss of money, jewelry, precious stones or metals, watches, plasma screens, and generally technological items (LCDs, GPS navigators, cell phones, computers, tablets), works of art, antiques, business cards, memory cards, or any other medium containing data or images.

COMPLAINTS

If the User believes they have grounds to file a complaint, they may do so by sending an email to administracion@lockerinthecity.com.

WANDERLUST CORNER ITALY will attempt to resolve the issue by identifying a satisfactory solution for the parties.

If the User is not satisfied with WANDERLUST CORNER ITALY's response, they may file a complaint as indicated in the "Applicable Law and Jurisdiction" section.

APPLICABLE LAW AND JURISDICTION

These general terms are governed by Italian law.

However, this law applies only to the extent that the consumer User is not deprived of the protection granted to them under the mandatory provisions of the more favorable law of the User's country of habitual residence.

In case of disputes arising from the application or interpretation of these General Terms, the European Commission provides an online platform for dispute resolution, through which the User and WANDERLUST CORNER ITALY can resolve any disputes arising from online purchases with the assistance of an impartial body. The ODR Platform is accessible at the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT

The User is nevertheless free to accept or refuse recourse to mediation; in case of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.

If no amicable resolution is reached and no mediation is sought, all disputes potentially arising from the General Terms must be submitted to the jurisdiction of the competent courts under Art. 66 bis of the Italian Consumer Code. Furthermore, a User, as a consumer, may file a complaint to enforce their right to consumer protection in relation to these General Terms in the EU country where they reside.

If, in case of non-compliance with any of the obligations under these General Terms, one of the parties decides not to take action against the other party, this will not be interpreted subsequently as a waiver of the obligation in question.

CONTACT ADDRESSES

If a user has questions about these general terms or any comments about the Lockerinthecity.com website, they are requested to direct them to hello@lockerinthecity.com.

GENERAL CONDITIONS OF CONTRACTING AND USE OF LOCKER IN THE CITY LOCKERS

OBJECT

The following general conditions regulate the renting of the Locker in the City lockers (owned by WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA) through the website www.lockerinthecity.com , as well as their use. Likewise, these terms and conditions regulate the contractual relationship between WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA (owner of the Locker in the City lockers) and the user who hires the Locker in the City locker service. Hereinafter, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA shall be referred to interchangeably as WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA or Locker in the City.

THE SERVICE

Locker in the City offers its users the possibility of renting any of its lockers for periods of calendar days (within the timetable offered by Locker in the City).

Users may deposit their luggage and belongings in the Locker in the City facilities, in the booked locker/s, exclusively during the contracted booking period.

Once the booking process has been completed, users will receive a booking confirmation code, which will indicate the number of the assigned locker, the duration of the booking, as well as the code or password to access the locker, in the terms that are indicated in the “access and booking” section.

What type of lockers does Locker in the City offer?

Locker in the City offers three types of lockers:

• Small lockers (M), measuring 30 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold approximately 1 European standard carry on suitcase (low cost airline type) and 1 backpack.
• Medium lockers (XL), measuring 52 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold approximately one medium size suitcase and 1 backpack or up to 3 European standard carry on suitcases and 2 backpacks.
• Large lockers (XXL), measuring 62 cm (height) x 40 cm (width) x 85 cm (depth). These lockers can hold approximately (a) 4 European standard carry on suitcases (55x40x20 cm) or; (b) one large suitcase (80x55x30 cm).

What can a User keep inside his/her locker?

Within the limits set out in this document (see Limits on the use of lockers section), a user may bring in as many packages as he/she wishes, within the specified dimensions, so as not to overload the locker.

How can a User find out if there are available lockers?

Through the website www.lockerinthecity.com, the User can find out the availability of lockers for the desired days.

For how long can the User rent out the same locker?

The User can hire the locker rental service for a minimum period of 1 calendar day.

When will the User be able to access the locker or lockers he/she has rented?

The locker rental service will be accessible to the User 24 hours a day, any day of the week.

Therefore, any User who rents a locker for a period of one day will be able to access it from 00.00h on the date on which the booking begins and must collect their luggage before 23.59h on the current day. Once the contracted booking period has elapsed, Locker in the City shall be authorised to open the locker and remove the luggage. Under no circumstances shall Locker in the City open any belongings or access their contents.

It is the User's responsibility to deposit their belongings properly packed and not to leave any loose belongings.

The removed belongings will be kept at the facilities for a period of 48 hours, during which, they may be reclaimed by the User. Once this period has elapsed, the belongings shall be presumed abandoned for all purposes, and Locker in the City shall not assume any responsibility for them and shall be free to dispose of them, without the customer having any right to claim against Locker in the City.

Once the User has stored their luggage, can he/she only return to the locker to pick them up?

No. The User may access the rented locker as many times as he/she wishes or needs during the rental period of the locker(s). Therefore, if the User has forgotten something or needs to access their locker during the day, they will be able to do so without any problem during the period they have booked with their personal access code, provided at the time of booking.

What is the price to be paid by the User for each type of locker?

The price per locker will be that indicated on the Website at the time of contracting, the User being able to benefit from the special offers available at the moment.

The prices shown on the Website include VAT and refer to the rental of a locker (depending on its size) per calendar day.

How are the lockers used?

The lockers offered through Locker in the City are fully automated. The User can make a booking through our website www.lockerinthecity.com, indicating, in addition to their personal details, the number of lockers they wish to hire, their size and the booking period. Once the booking has been completed, the User will receive all the booking details, the number of the booked locker(s) and their security code to access their locker(s).

Therefore, the User will access his/her locker through the security code provided by WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA right after placing the booking.

What can the User do if he/she has any type of incident using the locker?

In the event of a breakdown, blockage or any other type of incident in the use of the locker, the User will have the Locker in the City customer service support at their disposal, which they can use by calling +351 308 800 305, by sending a WhatsApp message, or by writing an email to the following address hello@lockerinthecity.com.

Can the User modify or cancel their reservation?

Yes, as long as said modification or cancellation is made 24 hours before the date on which the service they have booked begins.

To cancel a booking, the User must contact Locker in the City on the following phone number +351 308 800 305 or in writing to the following address hello@lockerinthecity.com.

Refunds, if applicable, will be made within a maximum period of 20 days from the time of cancellation, provided that the User has made the cancellation 24 hours prior to the booking start date*.

Failure by either party to comply with its obligations under these General Terms and Conditions shall entitle the non-defaulting party to terminate the booking by simply notifying the defaulting party. The consequences of early termination of the booking due to default by one of the parties shall be as follows:

• In the event of non-compliance by a User, the booking will be terminated, the User's belongings may be removed if the User does not do so within 2 hours of being requested to do so, and the User will not be entitled to the refund of the price paid for the booking. In the event of damage of the establishment, the facilities or the property of other users, the User shall be liable for the caused damage.
• In the event of non-compliance by the Company, the Company undertakes to refund the User the amount paid for the booking.

ACCESS AND BOOKING

Locker in the City will make an effort to provide a working Website to use 24/7 and to ensure, as far as reasonably possible, the security of the Website.

Notwithstanding, Locker in the City shall not be liable, under any circumstances, for the non-functioning, temporary interruption of the Website or loss of content of the Website attributable to third parties or for any unforeseeable event beyond Locker in the City's control, fortuitous event or force majeure.

Locker in the City reserves the right to interrupt access to the Website in the case of carrying out maintenance work for as long as necessary, making every effort to ensure that the interruption lasts the shortest time possible and has the least possible impact on Users.

In order to hire Locker in the City lockers, the following requirements must be met:

• Be at least 16 years of age or older.
• To truthfully and accurately complete the fields indicated on the form in the BOOKING section of the Website (in particular, the following: name and surname, telephone number, email address, booking date, rental days, number of lockers to be rented (indicating the size), data required to complete the payment, depending on the payment method used).
• Accept these general terms and conditions for hiring the service and use of the lockers.
• Accept the privacy policy of WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA, as the owner of the Locker in the City lockers.

Once the contracting process has been completed, the User will receive a booking confirmation both by email and by Whatsapp. This confirmation will indicate the number(s) of lockers, the day(s) that they have booked, as well as the access code(s).

Locker in the City reserves the right to limit, relocate or cancel the booking in the event of possible mechanical or electrical breakdowns and/or maintenance in general, without the User having the right to claim any compensation in such cases.

If the User detects any incident or breakdown in the opening of their locker when collecting their belongings, they shall immediately notify Locker in the City by calling the following phone number: +351 308 800 305. Locker in the City undertakes to resolve the incident within a maximum period of two hours, being the User’s responsibility to arrive with enough time to collect their belongings.

In the event that the incident is not resolved within this period, Locker in the City shall bear the cost of sending the belongings to the address indicated by the User, provided that the User has had to leave without his/her belongings due to the breakdown. The User shall not be entitled to claim any other damages.

PERSONAL DATA

Basic information on Data Protection

Responsible	WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA
Purpose	Management of the booking formalised by the User. Sending of commercial communications by e-mail (Locker in the City offers).
Legitimation	Execution of a contract through the formalisation of the booking. Express consent in the case of commercial communications by e-mail.
Recipients	The data will not be communicated to third parties, unless legally obliged to do so.
Law	Rights of access, rectification, opposition, limitation and cancellation, in the terms detailed in this section.
Additional information	If you would like more detailed information on Data Protection, please read on.

The form that has been mentioned in the previous section, to be completed by the User, contains the data that WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA needs in order to formalise the rental of the Locker in the City lockers by the User, as well as to be able to comply with the contractual obligations that will arise for the parties to the locker service that the User, if applicable, contracts.

The User guarantees that all the information about his/her identity, as well as about the reservation provided is true, exact and complete.

The personal data provided will be used to manage the booking and to comply with the obligations arising for the parties to the luggage storage service. WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA is entitled to process the personal data provided in the contracting process by the User as they are necessary for the provision of the service. By contracting, the User expressly consents to the processing of his/her personal data in the terms detailed herein.

On the other hand, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA will use the personal data of the Users of the consignments and, in particular, their e-mail address to send them commercial communications by e-mail about the services offered by WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA and its commercial offers. If the User does not wish to receive commercial communications from WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA by e-mail, he/she should tick the corresponding box during the contracting process. If, on the other hand, the User agrees to receive commercial communications by e-mail, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA informs him/her that this consent may be revoked at any time.

Furthermore, the User is informed that there are video surveillance cameras in the Locker in the City premises. The purpose of these cameras is to monitor the status of the lockers at all times, as well as the use of the lockers made by Users or third parties accessing the premises, with the aim of providing a better service by WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA. All Locker in the City premises include the corresponding notices about the video-surveilled area in accordance with the provisions of current legislation on data protection.

The User has the possibility of exercising their rights of access, opposition, limitation, rectification and cancellation of their data, at any time, by requesting it in writing, identifying themselves (to which they must attach a copy of their DNI/NIE or passport) to: Avenida Miguel Bombarda, 4, 1ª, 1000-208, Lisbon or to administracion@lockerinthecity.com. If the User, at any time, considers that the applicable data protection regulations have been infringed by WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA, he/she will be entitled to lodge a complaint with the Data Protection Control Authorities and, in particular, with the Portuguese Data Protection Agency.

WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA does not carry out international data transfers nor does it adopt automated decisions on the information provided by the User.

WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA will keep the User's personal data for as long as is necessary to provide the service, as well as for as long as is necessary for WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA to comply with its legal obligations. Once this period has elapsed, your data will be deleted. On the other hand, in any case, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA will retain your data insofar as your consent to receive commercial communications by e-mail, if you have given it, has not been revoked.

USER OBLIGATIONS. LIMITS ON THE USE OF THE LOCKERS

The User, on contracting the Locker in the City locker rental services, undertakes, in particular and without limitation:

1. To use the reserved lockers exclusively and for the sole purpose of depositing goods belonging to him/her, which he/she needs to store temporarily in a safe place.
2. Not to use or deposit luggage in a free luggage room without having made the corresponding reservation or without having ensured that it is the luggage room assigned and confirmed by means of the reservation code.
3. To check the size of your luggage before booking in order to avoid overloading the locker. No claim or request for refund will be accepted in the event that the luggage exceeds the dimensions of the locker.
4. Under no circumstances may the locker be overloaded or objects deposited outside the space reserved for them. It is strictly forbidden to deposit luggage in a free locker without having made a reservation or without having made sure that it is the assigned locker and, as such, confirmed and notified at the time of booking.
5. To use the lockers diligently. In particular, and without limitation, the User undertakes not to overload the locker and to ensure that the locker is properly closed when the User leaves the premises (after inserting or removing the packages).
6. To notify Locker in the City immediately of any damage or abnormal situation in relation to the lockers by calling the following telephone number: +351 308 800 305. By way of example, it shall be considered an abnormal situation if the locker reserved by the User is occupied with another user’s belongings, and the User undertakes not to remove the forgotten belongings. Failure to comply with the obligations set out in this section shall entail a penalty for the User of up to 500 euros.
7. Not to use the lockers for illegal or unauthorised purposes. In particular, the User undertakes not to store objects whose mere possession or trafficking is illegal (such as stolen objects, drugs, pornographic materials or, in any way, materials degrading to human beings, etc.).
8. To deposit the belongings properly packed.
9. Not to deposit any property the possession of which requires a licence without such a licence or authorisation (e.g. weapons).
10. Not to insert any polluting or hazardous materials (such as flammable objects or dangerous substances) in the slogans.
11. Not to use the lockers to deposit animals or other living creatures.
12. Not to insert food in the lockers, unless it is packaged food that cannot spill, stain the lockers or produce odours of any kind in the Locker in the City premises.
13. Not to provide your security code to any third party, being fully responsible for any breach of this obligation and its consequences.
14. Not to use the lockers to deposit goods to be collected by a third party. Consignments must not be used as a means of goods trafficking between parties. This is a use that WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA does not authorise.
15. To access the premises and remain there for the sole purpose of accessing the rented locker and only to carry out a specific action in relation to the packages inserted. The User may not remain in the premises for longer than strictly necessary.
16. Not to eat or drink on the premises.
17. To remove the packages placed in the rented locker(s) before 23:59 hours on the day on which the rental period ends.
18. To leave the lockers, at the end of the service, in the same condition in which they were found and, in particular, to notify Locker in the City via hello@lockerinthecity.com of any incident that the User may encounter in the use of the lockers or in their condition.
19. Not to take photographs or videos inside Locker in the City premises and, in particular and without limitation, not to take photographs or recordings of the security mechanisms of the premises.
20. Not to include valuables in the lockers, such as money, jewellery, technological items (tablets, computers, televisions, etc.) or any document that may be needed to identify themselves or travel (such as identity documents or banknotes). The User undertakes to take all necessary precautions and measures to ensure that he/she has not left any document necessary for the journey or any other object of value in the locker,

WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA shall not be liable, under any circumstances, for the loss of flights, trains, or any other ticket for the User's travel that occurs as a result of the deposit of tickets or identification documents in the luggage room(s). WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA shall also not be liable for the loss of any property whose unit value exceeds 1,000 euros. Consequently, it shall be the sole responsibility of the User to deposit such documents and goods of special value or necessity in the rented lockers, contrary to these General Terms and Conditions.

CONSEQUENCES AND RESPONSIBILITY OF THE USER IN THE EVENT OF NON-COMPLIANCE WITH THEIR OBLIGATIONS

The User shall hold WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA harmless for damages arising from the breach of their obligations under this contract.

Failure to comply with the rental period

In particular, in the event that the User does not empty the rented locker/s on or before the expiry date of the rental, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA shall be authorised to access the lockers to remove the stored packages, with the aim of freeing them to allow their ordinary use by WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA customers. In this case, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA will temporarily store the items and will try to contact the User who has failed to comply with the rental period to arrange the return of the packages to the User (the cost of which will be 100% borne by the User). After 48 hours have elapsed without having been able to contact the User or without the User having contacted WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA and without having been able to return the items to the User, it will be understood that the goods have been abandoned by the User for all purposes. In this case, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA will cease to keep them and will dispose of them as deemed appropriate or convenient, depending on the type of items in question.

For each day that elapses from the expiry of the rental period without the locker/s having been released by the User until it is delivered to the User or collected by the User, an amount equivalent to the price of the locker that has not been collected will be charged per day. In addition, a penalty of 150€ will be accrued, which must be paid by the User to WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA, regardless of the right of WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA to claim the damages actually suffered.

Unless the User personally collects the packages, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA will arrange for the packages to be sent to the User, subject to payment of the service to WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA by the User. In particular, where applicable, the User shall pay WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA €25 per package if the shipment is to be made within Portugal and €50 per package if the shipment is to be made outside Portugal. Delivery shall be understood to have taken place from the moment WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA hands over the packages to the carrier, and WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA shall not assume any risk for the transport of the packages.

The return will be made once WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA has received payment from the User of the amounts accrued for the delivery of the goods (according to the number of packages and the destination) in accordance with the provisions of the previous paragraph. If after 10 calendar days since WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA has communicated in writing the amount to be paid, the User has not proceeded to said deposit, it will be understood that the packages have been abandoned for all purposes by the User, proceeding WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA under the terms specified above for abandoned goods.

Failure to properly use the instructions

WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA reserves the right to remove any object that does not comply with the regulations for the use of the lockers and is a prohibited object. If necessary, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA. You will be authorized to call the police and report the conduct, as well as to remove prohibited objects.

The User will be responsible for the objects inserted in the lockers

In any case, the removal of prohibited packages will entail a penalty of €150, a penalty that will not exclude the obligation of the non-compliant User to compensate WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA for the damages actually caused.

Damage caused to the lockers by Users

The User will be fully responsible for any damage or deterioration that may be caused to the lockers due to improper or inappropriate use. The User will be responsible for any damage or deterioration that may be caused to the lockers and other people's luggage in the case of storage of prohibited or dangerous items, poorly packaged items or due to improper use of the lockers. If applicable, the User must compensate WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA for physical damage caused to the locker(s), to the facilities, or to the goods stored in other lockers, as well as for lost profits.

In particular and without limitation, the User causing the damage must pay WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA a daily rental penalty per day in which the storage room is unusable, as well as the cost of repair or replacement, which is quantified in the case of replacement at €1,000, the above regardless of the damages caused.

Payment of penalties

The penalties detailed in this section will be paid by the User with the same payment method used by the User when contracting the service or by bank transfer to the account indicated by WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA if required by the User. The User expressly accepts that WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA proceed to collect the amounts established in this section using the User's card or payment method when contracting the service.

LOCKER IN THE CITY OBLIGATIONS

Locker in the City is obliged to keep the lockers service active and to make available to the User, during the contracted time, the lockers or lockers that the User has contracted in good condition of use.

Likewise, Locker in the City undertakes to resolve any incident that may arise in the use of the lockers as soon as possible. In the event of any incident, to safeguard the deposited packages, Locker in the City reserves the right to move the goods being deposited to the warehouse or other storage room.

LIMIT OF LIABILITY OF WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA

WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA offers a space rental service in lockers, and is not responsible for the custody of the packages. The User is solely responsible for the goods included in the rented lockers.

The liability of WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA, is limited to the duration of the rental period of the storage room. Consequently, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA will not in any case be responsible for any damages that the User's belongings may suffer and that occur outside the duration of the contracted reservation.

Notwithstanding the above, in the case of theft, WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA has signed an insurance contract in favor of Users that covers losses due to theft up to a maximum of €250 per locker.

This insurance does not cover the loss of money, jewelry, precious stones or metals, watches, plasma screens and in general technological objects (LCD, GPS navigators, mobile phones, computers*, tablets*), art objects, antiques, business cards. memory or any other medium containing data or images.

CLAIMS

If the User considers that they have grounds to file a complaint, they may do so by sending an email to the following address administracion@lockerinthecity.com.

From WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA. We will try to resolve the incident and seek a satisfactory solution for the parties.

In the event that the User is not satisfied with the response from WANDERLUST CORNER PORTUGAL, UNIPESSOAL LDA. You have the option of submitting a complaint form to the consumer authorities of the Community of Lisbon. The corresponding form can be obtained through the following link: [http://www.madrid.org/cs/Satellite?c=Page&childpagename=PortalConsumidor%2FPage%2FPTCS_contenido&cid=1328078230670&pagename=PTCS_wrapper](http://www.madrid. org/cs/Satellite?c=Page&childpagename=PortalConsumidor/Page/PTCS_contenido&cid=1328078230670&pagename=PTCS_wrapper)

APPLICABLE LAW AND JURISDICTION

These general conditions are ruled by the Portuguese Law. The parties submit to Portuguese jurisdiction to resolve any controversy that may arise in relation to this Contract.

CONTACT ADDRESSES

If any user has any questions about these general conditions, any comments on the Lockerinthecity.com Site, please direct them to hello@lockerinthecity.com.