Frequently asked questions

Yes, reservations must be made in advance and they will be valid from the moment they are made. This means a reservation can be made at the last minute, at the time you need the locker. Or a reservation can be made in advance when you are planning your trip. You decide!

Free WiFi is available within our premises to make it easier for you to make a reservation, without using your own data.

Yes, you must make your reservation over the internet, as it is not possible to pay in cash on the premises. The booking process will only take 1 minute and our website is fully adapted to mobile phones (smartphones) and tablets.

You can keep anything that fits inside the hired locker, with the exception of prohibited items. Remember that with Locker in the City you pay per hired locker and not per item, so you can leave as many items as will fit in your locker.

• All objects whose mere possession or trafficking is illegal (such as stolen objects, drugs, pornographic materials or those that are in any way denigrating for human beings, etc.).
• Objects whose possession requires a licence, without said licence or authorisation also being deposited (such as, for example, weapons and/or ammunition).
• Any type of material that is polluting or dangerous (such as flammable objects or dangerous substances).
• Animals of all types or any other kind of living being.
• Food cannot be placed in the lockers, except for packaged food that cannot spill, stain the locker or produce odours of any kind in the Locker in the City premises.

Yes, totally. The Locker in the City premises are protected by PROSEGUR in Spain and Portugal, and by SICURITALIA in Italy. All our premises have video surveillance cameras and alarm systems connected to a Monitoring Centre, which is connected to the police 24 hours a day.

The lockers have advanced alarm systems fitted, to detect whether someone is trying to force them or open them improperly.

Locker in the City has signed an insurance contract with Generali Seguros Generales in favour of the users. In the unlikely event that your baggage is stolen or damaged, the policy covers losses for damage and/or theft up to €1,000 per bag (a police report must be submitted). We recommend not to store items exceeding this value.

This insurance does not cover the loss of money, jewellery, precious stones or metals, watches, plasma screens and in general technological items (LCD, GPS navigators, cell phones, computers, tablets), art objects, antiques, memory cards or any other medium that contains data or images.

Keep in mind that your travel documents as well as personal documents (passport, driver's license, etc.) are stored at your own risk and responsibility.

Through the website www.lockerinthecity.com you will be able to know the availability of lockers for the desired days.

You can hire locker service for as short as 1 day up to 90 calendar days. For long-term rentals, contact Locker in the City at hello@lockerinthecity.com or at +34 912 102 382.

Lockers will be accessible to the User for hiring every day of the week. The User will not be able to access the lockers outside these hours as the premises where they are located will be closed.

You can access the hired locker as many times as you want or need to during the locker hire period and during the permitted access times. Therefore, if you have forgotten something, or if you want to add more bags or if you need to access your locker during the hire period, you can do so without any problems, as long as it is during the opening times of the premises.

The price for a locker will be indicated on our website when you complete the contract, you will be able to benefit from the discounts on offer at that time.

The prices shown on the website include VAT and refer to the hire of a locker (depending on its size) per calendar day.

Lockers provided by Locker in the City are completely automatic. You can make the reservation through our website www.lockerinthecity.com, providing your personal information, number and size of lockers you wish to hire, and the reservation period. Once the contract is completed, you will receive contract confirmation, the number of reserved locker(s) and the security key(s) for accessing the premises and the hired locker(s).
Therefore, you will have access to the premises and your locker(s) through the security codes provided by Locker in the City when you make your reservation.

No, it is not permitted to store items that must be collected by a third party. The lockers must not be used as a means of trafficking goods between parties. This use is not authorised by Locker in the City.

You can access the premises and stay there for the sole purpose of accessing the locker you have hired and only to carry out the actions relating to the items deposited in the locker. You cannot stay on the premises longer than is strictly necessary, for purposes such as resting, sleeping, talking on the phone or surfing the internet.

For security and confidentiality reasons it is strictly forbidden to take photographs or record videos within the Locker in the City premises or of the security measures in the premises (video surveillance cameras, lock systems, screens, etc.). If this rule is breached for suspicious purposes, the police may be notified to safeguard the safety of all users.

No, to ensure greater cleanliness, users are asked not to eat or drink beverages on the premises.

Should a malfunction, obstruction or any other type of incident occur in the use of the locker, you will be able to contact the Locker in the City assistance service by calling +34 912 102 382 or through written communication at the following address hello@lockerinthecity.com.

Yes, provided that the modification or cancellation is carried out at least 24 hours in advance of the date the reserved service commences.